Job vacancy: Customer Success Manager

Would you like to make a difference to our customer experience? Then come and work at Bureau Baarda and make a difference! For us, it’s all about building lasting relationships and strengthening both organisations and their staff. We believe in harnessing everyone’s strengths and offer you the chance to develop yourself further in this area.

As pioneers in the Netherlands, we have developed Model Baarda, the first role model of its kind. We help organisations of various sizes and across various sectors to achieve sustainable results. Our clients are HR and People & Culture teams at fast-growing companies that value transparent policies and an innovative approach.

What are you going to do?

As a Customer Success Manager, you are the link between our consultants and our clients. Once a project goes live, you’ll be the one ensuring that our clients continue to derive maximum benefit from our model and our digital platform, Proodoss. This platform supports the organisation’s remuneration and development policy, and you’ll guide our clients through its set-up and use. You’ll advise on processes and facilitate knowledge sharing amongst our clients. You’ll also play a coordinating role within our digital client community, working closely with our team, which consists of a fellow Customer Success Manager, the Online Academy Manager and the consultants at Bureau Baarda.

In addition, you will answer clients’ technical queries and contribute ideas to help them succeed. We are looking for someone who is not only service-oriented, but also keen to learn and develop their skills in the field of project management. You will therefore also be involved in various support tasks for implementation projects and will occasionally attend workshops. In addition, you will help prepare remuneration surveys, carry out job evaluations, organise client and team days, and improve internal processes.

What do you bring to the table?

• You must have at least an MBO+ level of working and thinking ability
• You enjoy working closely with clients and helping them to achieve greater success.
• You have a keen desire to learn and are open to acquiring new knowledge, including in the field of project management.
• You have a customer-focused and service-oriented approach.
• Experience with (digital) platforms is an advantage, but not a requirement.

What do we offer?

At Bureau Baarda, you’ll have the opportunity to develop yourself in a varied and dynamic role. You’ll work alongside a small, motivated team and be given the freedom to showcase your talents.

Since the end of last year, Bureau Baarda has been part of BexerHamstra. With over 40 colleagues, BexerHamstra possesses extensive expertise in the fields of remuneration, organisational design and pensions. In addition, BexerHamstra is part of Highberg, which specialises in organisational, digital and sustainability transformation. These areas of expertise are a valuable addition to our current range of services.

Ready to take the next step in your career?

Our office is in Utrecht, in a lovely central location that’s easy to get to. Would you like to meet us there so we can get to know each other? We’d love to hear from you: please ring Mandy Eizema on 06 2189 8492 for more information, or send your CV and covering letter to mandy@bureaubaarda.nl. We look forward to hearing from you!